Last Updated: July 2026

At VivaCare Beauty, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase our products.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

 

1. Who We Are

Throughout this Privacy Policy, "VivaCare Beauty", "we", "us" and "our" refer to the owner and operator of this website.

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact Us page.

 

 

2. Information We Collect

When you interact with our website, we may collect the following categories of personal information.

 

Information You Provide

This may include:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information (processed securely by our payment providers)
• Account details (if you create an account)
• Customer service enquiries
• Product reviews or feedback

 

 

Information Collected Automatically

When you browse our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Purchase activity
• Cookie identifiers

This information helps us improve our website, customer experience and marketing activities.

 

 

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.
• Deliver purchased products.
• Manage payments and refunds.
• Provide customer support.
• Respond to enquiries.
• Improve our website and services.
• Prevent fraud and unauthorised transactions.
• Send order confirmations and shipping updates.
• Send marketing communications where you have given your consent.
• Comply with legal and regulatory obligations.

 

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information on one or more of the following legal bases:

• Performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests.
• Your consent (where required, such as for marketing communications).

 

 

5. Payment Information

Payments made through our website are securely processed by trusted third-party payment providers.

We do not store your complete payment card information.

Payment providers process your information in accordance with their own privacy policies and applicable security standards.

 

6. Cookies

Our website uses cookies and similar technologies to:

• Operate the website efficiently.
• Remember your preferences.
• Improve website performance.
• Analyse visitor behaviour.
• Personalise your shopping experience.
• Measure advertising effectiveness.

You may manage or disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.

For further information, please refer to our Cookie Policy.

 

 

7. Marketing Communications

If you choose to subscribe to our mailing list, we may send you:

• Promotions
• Product launches
• Special offers
• Beauty tips
• Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

 

8. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Payment providers
• Delivery and courier companies
• Website hosting providers
• Analytics providers
• Marketing service providers
• Fraud prevention services
• Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

 

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where international transfers occur, we ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

 

10. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil orders.
• Provide customer support.
• Meet legal, accounting and tax obligations.
• Resolve disputes.
• Prevent fraud.

When information is no longer required, it is securely deleted or anonymised.

 

11. Your Rights

Under the UK GDPR, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate data.
• Request deletion of your personal information where applicable.
• Restrict processing.
• Object to certain processing activities.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).

We will respond to valid requests within the timeframe required by applicable law.

 

12. Protecting Your Information

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Although we take reasonable precautions, no method of online transmission or electronic storage can be guaranteed to be completely secure.

 

13. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information promptly.

 

14. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology.

Any updates will be published on this page together with the revised "Last Updated" date.

Continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

 

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Customer Support team using the contact information available on the VivaCare Beauty website.