Last Updated: July 2026

Thank you for shopping with VivaCare Beauty.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website. We aim to provide a reliable and transparent delivery experience for all our customers.

 

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorised.

Orders are processed Monday to Friday, excluding weekends and public holidays.

During periods of high demand, promotional events or seasonal sales, processing times may be slightly longer.

 

2. Delivery Times

Estimated delivery times are provided for guidance only.

For most orders delivered within the United Kingdom, delivery typically takes 5–10 business days after dispatch.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Seasonal demand
• Public holidays
• Customs procedures (where applicable)
• Circumstances beyond our reasonable control

Please note that delivery estimates are not guaranteed.

 

3. Shipping Costs

Shipping costs are calculated during checkout and will be displayed before payment is completed.

From time to time, we may offer free delivery promotions. Any applicable conditions will be clearly stated at the time of purchase.

 

4. Order Confirmation

After placing an order, you will receive an order confirmation email containing your purchase details.

Once your order has been dispatched, a shipping confirmation email will be sent where applicable.

 

5. Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow a short period for tracking information to become active after receiving your dispatch confirmation.

 

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery details, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

 

7. Failed Delivery Attempts

If delivery cannot be completed because:

• No one is available to receive the parcel;
• The delivery address is incorrect;
• The parcel is refused; or
• The courier is unable to gain access,

the courier may attempt redelivery or return the parcel in accordance with their delivery procedures.

Additional delivery charges may apply where redelivery is required.

 

8. Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Transport disruptions
• Customs inspections
• Industrial action
• Public holidays
• High seasonal demand
• Courier network issues

We appreciate your patience should any unexpected delays arise.

 

9. Lost Parcels

If you believe your parcel has been lost in transit, please contact our Customer Support team.

We will work with the courier to investigate the shipment and, where appropriate, provide a suitable resolution.

 

10. Damaged Deliveries

If your parcel arrives visibly damaged, we recommend:

• Inspecting the package before opening where possible.
• Taking clear photographs of the parcel and its contents.
• Contacting our Customer Support team promptly.

This helps us investigate the issue and arrange an appropriate resolution where necessary.

 

11. Incorrect Items

If you receive an item that differs from your order, please contact us as soon as possible.

We may request:

• Your order number.
• Photographs of the received item.
• A description of the issue.

Once reviewed, we will arrange an appropriate solution in accordance with our Returns & Refund Policy.

 

12. Customs and Import Charges

For deliveries within the United Kingdom, customers will generally not incur customs or import charges.

If orders are shipped to destinations outside the United Kingdom, local customs duties, taxes or import charges may apply and are the responsibility of the customer unless otherwise stated.

 

13. Delivery Completion

An order is considered delivered once it has been delivered to the address provided during checkout, in accordance with the courier's delivery confirmation.

Where permitted, couriers may leave parcels in a designated safe place or with a neighbour if requested or authorised.

 

14. Multiple Shipments

Where an order contains multiple products, items may occasionally be dispatched separately depending on stock availability or warehouse location.

Customers will not incur additional shipping charges where split shipments are initiated by us.

 

15. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support team using the contact details available on the VivaCare Beauty website.