Terms & Conditions

Last Updated: July 2026

Welcome to VivaCare Beauty.

These Terms and Conditions ("Terms") govern your use of the VivaCare Beauty website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website.

 

1. About VivaCare Beauty

Throughout these Terms, "VivaCare Beauty", "we", "us", and "our" refer to the owner and operator of this website.

We reserve the right to amend these Terms at any time. Any updates will be published on this page and become effective immediately upon publication.

 

2. Eligibility

To place an order through our website, you must:

  • Be at least 18 years old or have permission from a parent or legal guardian.
  • Provide accurate and complete information.
  • Use a valid payment method.

We reserve the right to refuse or cancel any order where fraudulent or suspicious activity is suspected.

3. Products

We strive to ensure that all product descriptions, specifications and images are as accurate as possible.

However:

  • Colours may vary depending on your device or monitor.
  • Packaging may occasionally differ from images displayed online.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices displayed on our website are shown in Pound Sterling (£).

Prices may change without prior notice.

Although we make every effort to ensure pricing accuracy, we reserve the right to correct any pricing errors. If an incorrect price has been displayed, we will contact you before processing your order.

5. Orders

Submitting an order does not guarantee acceptance.

Your order becomes legally binding only once it has been accepted and dispatched.

We reserve the right to:

  • Decline any order;
  • Limit quantities purchased;
  • Cancel orders suspected of fraud;
  • Request additional verification where necessary.

6. Payment

Payment must be successfully authorised before your order is processed.

We accept secure payment methods available during checkout.

Your payment information is processed securely through trusted third-party payment providers. VivaCare Beauty does not store your full payment details.

7. Shipping

Delivery estimates are provided for guidance only and are not guaranteed.

Unexpected delays caused by:

  • Couriers
  • Customs authorities
  • Weather conditions
  • Public holidays
  • Events outside our reasonable control

may affect delivery times.

Please refer to our Shipping Policy for complete information.

8. Returns & Refunds

Your statutory rights under UK consumer law remain unaffected.

Returns and refunds are governed by our Refund Policy and Returns Policy.

For hygiene reasons, certain cosmetic or personal care products may not be eligible for return if opened or used unless faulty.

Refunds are issued using the original payment method.

9. Promotions & Discount Codes

From time to time we may offer:

  • Promotional discounts
  • Seasonal sales
  • Voucher codes
  • Free gifts

Unless otherwise stated:

  • Only one promotional code may be used per order.
  • Promotions cannot be exchanged for cash.
  • Promotions may be withdrawn at any time.

10. Product Use

Our products are intended for personal use only.

Customers should:

  • Read all instructions before use.
  • Perform a patch test where appropriate.
  • Discontinue use if irritation occurs.
  • Seek medical advice where necessary.

Individual results may vary.

The information provided on this website is for general informational purposes only and should not be considered medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Product images
  • Photography
  • Logos
  • Graphics
  • Product descriptions
  • Website design
  • Text
  • Branding

is owned by or licensed to VivaCare Beauty and is protected by intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

12. Website Use

You agree not to:

  • Use this website unlawfully;
  • Attempt to interfere with website security;
  • Upload malicious software;
  • Attempt unauthorised access to our systems;
  • Copy or misuse website content.

We reserve the right to suspend access where misuse is detected.

13. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful under UK law.

To the fullest extent permitted by law, VivaCare Beauty shall not be liable for:

  • Indirect losses;
  • Consequential losses;
  • Loss of profits;
  • Loss of business;
  • Delays caused by third parties;
  • Events beyond our reasonable control.

Our liability shall not exceed the total amount paid for the relevant order.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies or practices of external websites.

Accessing third-party websites is at your own risk.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

16. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Industrial disputes
  • Government restrictions
  • Pandemics
  • Power failures
  • Internet outages
  • Courier disruptions

17. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page, and continued use of the website constitutes acceptance of any revisions.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws applicable in another part of the United Kingdom provide otherwise.

19. Contact Us

If you have any questions regarding these Terms and Conditions, please contact our Customer Support team using the contact details available on the VivaCare Beauty website.